Your Questions, Our Answers
Delivery, exchanges, payment… We’ve gathered the answers to our most frequently asked questions here.
Can't find what you're looking for? Email us at storeteam@bakanomtl.com, we’d be happy to help!
What are the available delivery methods?
All our orders are shipped via carrier, with a tracking number. You can also choose free in-store pickup, in the heart of Little Italy, Montreal. We will notify you as soon as your order is ready.
How long does it take to receive my package?
Orders are processed within 1 to 3 business days. Then, allow 2 to 5 business days within Canada and 7 to 20 business days internationally. As soon as your package is on its way, you will receive an email with your tracking number.
Do you deliver internationally?
Yes! Shipping costs and delivery times are calculated at checkout. Customs duties or taxes may apply depending on the country and are the responsibility of the customer.
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay, both online and in-store. Please note that we do not accept cash in-store.
Can I return or exchange an item?
You have [30] days after receipt to exchange an item or receive store credit. The item must be unworn, unwashed, and have its tags attached. To get started, email us at storeteam@bakanomtl.com.
How should I care for my clothes?
Wash in cold water, inside out, and hang to dry. Avoid ironing directly over prints and patches. Your Bakano pieces will stay with you for a long time.
Where is the shop located and what are your hours?
Come see us at 57 Saint-Zotique Street East, in Montreal, in the heart of Little Italy. For our most up-to-date opening hours, check our listing on Google Maps.
Will the items in the collection be restocked?
Our collections are produced in limited quantities. Some pieces may be restocked, others may not. Follow us on Instagram so you don't miss anything.
Do you offer gift cards?
Yes! Our gift cards are available online and in-store.
